Digital Marketing Trends for 2020

Digital Marketing Trends 2020

As the clock ticked down on not only another year, but a whole decade (2020…how old are we all feeling now?!), it’s was a natural time to reflect on the year gone by and focus on what the Digital Marketing trends for 2020 might bring.

From a Digital Marketing point of view, the last ten years have been an explosion of new marketing platforms, content and technology. Social media has led the way in digital marketing strategies – with video, in the moment content and bite sized information at the fore.

The growth of Social Media Marketing is an obvious focus but an even bigger one has been the change in content structure and user engagement both online and offline.

The product has almost become secondary. The customer should now be the focus point of marketing campaigns. In a world where as consumers we are swamped with advertisements, the need for marketing content to connect emotionally is now an essential marketing objective and KPI.

Generic content no longer works. People engage with people. It has to be real.

Digital Marketing Trends 2020

So, enough reflection. What changes might the next decade bring to how we market ourselves as organisations?

Here are my top 5 trends for 2020!


The growth of e-commerce websites and more secure online payment systems has seen online shopping go from strength to strength over the last few years. A report by IBIS World forecasts that over the next few years years revenue from online sales will grow at a compound annual growth rate of 11.2 per cent to €3.8 billion in 2024. It’s not surprising then to see Social Media Platforms falling over themselves to introduce more efficient online shopping options. This is an area that will continue to grow in 2020 offering an easier shop linking system to the seller and a more interactive seamless shopping experience for the buyer. Win/Win.


Hello, Is it me you’re looking for? Anyone else have an Alexa who is slowly becoming your go-to for answers in all things entertaining and factual? It is estimated that in 2020, 50% of all searches will be voice searches. That makes voice search one of the biggest online marketing trends of 2020, meaning it can no longer be ignored by digital marketers! There are a lot of things you can do to optimise your site for voice search, but the most important change involves using long tail keywords like “how to stop eating selection boxes now Christmas is over” instead of a shorter keyword like “selection boxes” Seriously, I’d like to know…asking for a friend, like…


It is predicted that Augmented Reality will outpace Virtual Reality in 2020 and by 2021, VR won’t be able to catch up. AR is already being used by major companies like IKEA, whose app allows customers to see what a piece of furniture would look like in their space before purchasing. Turns out that over sized faux-zebra print throw is a little bit OTT…damn, I hate it when my husband is right.


Messaging apps have experienced a huge growth over the last year or two with the likes of Facebook Messenger really investing in developing the app to grow its use for business. The last IPSOS MRBI Social Media Messaging Stats (June 2019) found that 74% of the Irish population now had WhatsApp accounts, with 59% having Facebook Messanger accounts. Social messaging works because consumers want convenience and interactive experiences. Linking booking forms, shops, etc. to social media accounts offers this, while the integration of a messaging service is the cherry on top!


See above…consumers are lazy. The more we can spoon-feed them, the better! A recent survey found that 91% of buyers are looking for more interactive content online and in 2020, content marketers will shift their focus to give the people what they want – Shoppable posts, AR/VR, 360-degree video, quizzes, and polls.

All in all, the current trend towards real and ‘in the moment’ content will continue to gain momentum in 2020 making the new decade a slippery slope in terms of digital marketing for those organisations who don’t move with the times.

It’s now essential to have a strong customer focused online presence, no matter what type of organisation you are. More time should be spent thinking about the buyer journey and creating content that compliments that trip. Make sure your customers make it to their destination point following your map. After all, the only impossible journey is the one you never begin…

Digital Marketing Trends 2020

Communications Hub provide one-to-one and group training sessions in all things online including social media marketing, content marketing and search engine optimisation. For more information contact us!

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Social Media Workshops 2020

New year, new skill?

Digital Marketing Courses Cork

2019 has been such a busy year for us in terms of delivering digital marketing and social media training. The one thing that stood out over the year is the growing demand for practical workshop based courses specifically tailored for those in existing businesses or start-up businesses.

With that in mind, we’re delighted to be offering two new four week workshops in Social Media for Business for 2020 in conjunction with the Cork Training Centre and Mallow Night School.

Both courses will be starting in mid/late January and will cover the following:

Week 1

 Overview of social media use in Ireland and the demographic of users
 Introduction to Digital Marketing and how it interacts with Traditional
 Facebook for business use – creating pages, posting/scheduling content,
running paid campaigns

Week 2

 Instagram for Business – creating business accounts, posting/scheduling
content, running paid campaigns
 Content creation tips – using apps to edit pictures, create posters/flyers, basic video editing skills

Week 3

 Twitter for Business – creating business accounts, posting/scheduling
content, running paid campaigns
 Hootsuite – introduction to setting up a Hootsuite account which is a free tool that allows the scheduling of social media posts into Facebook, Instagram, Twitter & LinkedIn

Week 4

 LinkedIn for Business – creating profiles and business pages, posting content, running paid campaigns
 Creating an Online Marketing Plan – 1) Know your Goals 2) Know your
Audience 3) Create Content 4) Monitor & Measure

For more information on any of these courses or to enquire about setting up a one-to-one or group training session, please contact us. We’d be delighted to talk through the options with you!

Social Media Training

COMMUNICATIONS HUB specialise in Digital Marketing Training, Social Media Training and Online Management for Business. 

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How’s Your Digital Footprint?

Digital Footprint

Ever stop and think about where all that stuff you posted back in your Bebo days went? Me neither.

Did you know that the World Wide Web was invented by Tim Berners-Lee in 1989? Initially it was very much a one-way communication method, with a high level of coding expertise required to create and upload content. Fast forward to the noughties and it had evolved into a two-way free for all. The age of citizen journalism was born!

The introduction of the current heavyweight platforms of social media – Facebook in 2004, Twitter in 2006 and Instagram in 2010 – saw the world (and its mother) publishing pictures of their lattes, checking in for pre-holiday airport pints and, of course, sharing their opinions.

So so many opinions. Good ones. Bad ones. Helpful ones. Hateful ones. Not to mention those that come back and bite you in the ass…

Case in point this week in Irish politics when Senator Lorraine Clifford-Lee, a Fianna Fáil politician, found her digital footprint hadn’t only caught up with her, but pretty much squashed her underneath.

The Senator had a number of historic tweets raked up and leaked to the press…an unfortunate coincidence perhaps with the fact she is currently contenting a by-election in Dublin Fingal for a Dáil seat.

Lorraine Clifford Lee

Senator Clifford-Lee made the unfortunate decision to publish a number of tweets in 2011 and 2012 using derogatory terms like ‘Pikey’, ‘Knacker’ and ‘sluts’ to describe things she disapproved of, like Cheryl Cole’s hair extensions…

The tweets were wrong then, they’re wrong now, and there’s no condoning it. Senator Lorraine Clifford-Lee is not the first person in the public eye to suffer because of her digital footprint, and she certainly won’t be the last.

As a world we are constantly being educated and, subsequently, developing. What may have been acceptable language and behaviour in by-gone years, is often not acceptable now. As we understand the offence that certain words or actions may bestow on our fellow peoplekind, there is an expectation that we no longer adopt such traits. This is particularly true of the young and educated.

That’s what makes Senator Clifford-Lee’s tweets so newsworthy. She should have known better.

That said, the internet has changed dramatically over the last ten years, as has our understanding of how it works. Think back to 2010 when Simon Coveney tweeted on the then Taoiseach, Brian Cowen, who was giving a Morning Ireland interview, saying he sounded “somewhere between drunk and hungover” on the program….

Digital Footprint

The now infamous tweet led to ‘Garglegate’ and the eventual demise of Cowen’s career. Would Simon really have made that comment if there was a microphone in front of him? If he was speaking to a journalist or on the Six O’Clock News? I think not.

I think Simon Coveney, like so many other people back in the ‘early days’ of social media, simply forgot he was publishing his opinion to the world. Just like Senator Lorraine Clifford-Lee forgot.

It is a fact that publishing online carries the same legal responsibility as publishing on any other platform. The informal nature of social media can often distract us from this reality and lull us into a false sense of security.

Content we publish online is accountable by the same laws of libel, defamation, slander, copyright, etc., as any other publisher. It doesn’t matter if it’s published on a private or business page, it’s still liable. The increasing number of legal cases originating from social media platforms is testament to this new digital age reality.

So how many of us really stop to think about that?

When you’re sitting at home on the couch, phone in hand, publishing your opinions to the world. If someone took a fancy to forensically examine your digital footprint would you be confident that you would emerge unblemished?

If not, it may be a good time to start hitting the delete button.

Lorraine Clifford Lee

COMMUNICATIONS HUB specialise in Digital Marketing Training, Social Media Training and Online Management for Business.  For more information please contact us.

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The Rising Star of Instagram!

See that bright glistening star shooting across the social media sphere?  It’s Instagram…

Shooting Star

The rise of Instagram has continued at a rapid pace in 2019 and with no signs of slowing down, it’s becoming the latest ‘go to’ social media platform for business and personal use alike.

In fact, without a doubt, Instagram is now the most popular topic in the social media training classes I run.

Businesses are flocking to get established on the platform and the weird and wonderful world of Insta stories, hashtags and moving emojis is becoming more and more mainstream for many SMEs.

Even Influencer Marketing is starting to make an appearance in the Insta marketing of many small businesses, as they begin to appreciate the ready-made markets these ‘bloggers’ can bring to their brands.

According to the latest IpsosMRBI statistics, 41% of the Irish population now have Instagram accounts – an increase of 4% since December 2018.  Of those  accounts, 65% of users log on daily, bringing it neck in neck with Facebook in terms of daily usage – no mean feat!

So, what is it about Instagram that is so attractive to users?

  1. Its visually driven appeal offers an escape from so much of the clutter and noise of other social media platforms.
  2. It,s not (yet) as advert driven as Facebook, allowing for a more seamless user experience.
  3. It feeds into the popularity of video advertising and storytelling marketing.
  4. It’s fun!


So if your business is burying its head in an Insta-sandpit, it’s definitely time to shake it free and get yourself set up!  Instagram is the fastest growing social media platform in Ireland (and around the world), with no sign of slowing down.

And, as we all know – where customers gather, businesses quickly follow!



Karen Twomey of COMMUNICATIONS HUB specialises in Digital Marketing Training, Social Media Training and Online Management for Business.  For more information contact her on

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Social Media Stats Ireland 2019

Ipsos MRBI recently released their most up-to-date social media stats for Ireland and there were very few surprises.

Social Media Stats Ireland

Instagram has continued its enormous growth with 41% of the Irish population now having accounts – an increase of 4% since December 2018.  Of those who have accounts, 65% use it daily, bringing it neck in neck with Facebook in terms of daily usage.

Facebook has remained at a steady 62% in relation to account ownership in Ireland.  This is the same percentage as back in December.  We mustn’t forget that Facebook ownership is probably at a saturated level, so it’s no big surprise that it generally doesn’t see any significant changes.  Of those who have accounts, 65% use it daily, a 1% decrease since the last statistics.

LinkedIn fell by 2% bringing it in line with Twitter account ownership, which saw a 1% growth in users.  Twitter experienced an enormous growth in daily usership of 5% over the same period, bringing it up to 40%.

A new arrival on the on the Ipsos MRBI Irish social media stats is TikTok which has been measured at only 2% account ownership, however those who have accounts are very active with 33% using it daily.

Social Media Stats Ireland

In terms of social media messaging services, WhatsApp remains the most popular choice of download, closely followed by Facebook Messenger which saw a 3% growth in users over the last 6 months.

The losers of the world of social media messaging continue to be Viber, down 3% since December, and Tinder and Snapchat, which have remained stagnant over the six month period.

Social Media Stats Ireland

All in all, the trends of the last twelve months seem to be continuing among social media users in Ireland.  Facebook remains the most popular and most used social media platform, while Instagram is the fastest growing social media platform in the country and is sure to catch up to Facebook in terms of account ownership figures in the near future.

The future is social – make sure your business is!

Karen Twomey of COMMUNICATIONS HUB specialises in Digital Marketing Training, Social Media Training and Online Management for Business.  For more information contact her on 

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It’s not what you say, it’s how you say it

Last weekend I attended the All Together Now festival set in the stunning landscape of Curraghmore House in Portlaw, Co Waterford.

Having purchased our tickets months back, we were eagerly anticipating what was promised to be a weekend of “like-minded people, music lovers, passionate performers, families, artists, musicians, creators, rebels, and refugees of a changing festival landscape…”

Wow, high hopes indeed.

My husband was lucky enough to escape from the ‘kiddie run asylum’ we call home on Thursday night and went off with some friends to get set up in anticipation of my arrival the next day.

Chomping at the bit on Friday, I all but did a drive by dumping of the kids at the grandparents’, and took off all smug and chilled in the knowledge that within the hour I’d be getting my festival vibe on with a nice cool can of Heineken.

Little did I know…

All Together Now

The traffic woes of the forsaken All Together Now festival goers have been well documented and, as there’s a good chance I’m still suffering from Post Traumatic Stress disorder from what should have been a 1 hour maximum drive instead taking 5 1/2 hours, I’m not even going to go there again.  You can Google it if I’ve lost you.

Yes, I did mean FIVE AND A HALF HOURS.  The last hour of which I spent in desperation for a wee.  Which at least helped pass the time as I contemplated all kind of acrobatics to relieve myself into the only vessel I contained, an empty coffee cup – you’ll be glad to know I resisted, just about.

So anyway, I got there, and to a toilet.  It wasn’t the end of the world.  Sh*t happens and all that.

What really did suck though was the completely inadequate response from the organisers of All Together Now, who basically ignored what was happening and went on a social media shutdown.  They only updated their accounts later that night to blame the delays on the number of people attending.

Now, I’m no expert in event management but when you sell 22,000 tickets for your event, you better prepare for 22,000 people to attend.  Later Friday night they shared how amazing Fontaines DC were, which was scant consolation for those still stuck in traffic and missing the fun.

You probably don’t need me to tell you the response this generated across their social media platforms all weekend…

All Together Now

But hey, we’re all human, we all make mistakes.  The thing about mistakes though is that most of them can be forgiven…if you take responsibility and apologise.  Blaming other people for your mistakes is just plan rude.  And in the words of Patti Smith – the people have the power – especially in the world of social media.

After mature reflection (and a possible change of PR companies), the organisers of All Together Now did take responsibility and went on a damage limitation strategy.  Fair play, and better late than never.  They put on a great festival in so many ways and hopefully they’ll learn some valuable lessons from this year’s fiasco.

It did leave a bad taste though  – not to mention a very negative online footprint (we won’t even go there on the environmental footprint).

As someone who works in PR/Digital Marketing I always tell my clients that mistakes can and do happen.  There’s a fail safe formula for dealing with them though – acknowledge, apologise and promise to learn from it.  Simples.

All Together Now

COMMUNICATIONS HUB specialise in Digital Marketing Training, Social Media Training and Online Management for Business. 

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Digital Marketing Courses Cork

It’s that time of the year again when the shadow of those long winter nights is starting to loom.  It’s no coincidence that autumn is the busiest time for night courses – it’s a great time of the year to refocus and take up a new challenge after enjoying all those lazy sunny evenings (ish!).

Digital Marketing Courses Cork

August is always a busy time for me, putting together courses and fielding queries.  This year, there’s enormous demand for upskilling in the area of Digital Marketing and Social Media and I’ll be running numerous courses throughout the autumn.  There are courses to suit all levels of skill and of varying length, depending on the final qualification – internal certification, QQI L5, Diploma.
For ease of reference I’ve included a list of the confirmed Digital Marketing courses below.  There will be new courses added over the coming weeks, so keep an eye on our website!
If the commitment of a night course is too much for you right now but you’d still like to improve your digital marketing and social media skills, we offer one-to-one tailor made sessions and workshops.  Contact Communications Hub for more information!

Digital Marketing Courses for Autumn 2019

  • 4-week Social Media for Business Course running with IRD Duhallow starting in September:
  • 10 week QQI L5 Digital Marketing Course in Mallow College:
  • 10 week course in Cork Training Centre, Bishopstown:
If you need any more information on the above, please don’t hesitate to contact us! Email:
Digital Marketing Training

COMMUNICATIONS HUB specialise in Digital Marketing Training, Social Media Training and Online Management for Business. 

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Social Media Training

Now that the summer is upon us, we’re winding down after a busy few months of Digital Marketing courses in Cork.

Although, we’re not relaxing too much as September is gearing up to be a very busy month with courses running in Cork Training Centre, Mallow College of Further Education and IRD Duhallow!

The summer months can be a quieter time for many businesses and so it’s a great opportunity to take some time to re-evaluate and even upskill.

social media training

Communications Hub offer one-to-one tailor made social media training workshops ranging from 2 hours upwards and covering a variety of social media platforms such as Facebook, Twitter, Instagram, LinkedIn and website blogging.

We can look at putting together online marketing campaigns, running paid adverts, using keywords/hashtags, as well as creating professional looking online graphics and videos.

With 86% of Irish people now researching goods and services online prior to making a commitment to purchase, it has never been more important for businesses to have an effective and targeted online presence.

For more information or to put together a social media training workshop for your business, contact us on and we’ll be delighted to help your business stand out online!

#DigitalMarketing #SocialMediaTraining #OnlineTraining

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Why YouTube?

Does your business have a YouTube channel?  If not, here’s a few good reasons why you should!

Over 77% of the population use YouTube every week – so whether you know it or not, you’re probably a regular user of the platform too!

YouTube was established in 2005 and has grown from strength to strength over the years – much helped, of course, by the explosion of video as a content marketing strategy.  It is now the world’s second largest search engine (after Google) and the second most visited site after Facebook.

The average YouTube user spends an unbelievable 21 minutes per browsing session – compare this to Facebook at 11 minutes, Instagram at 6 and eBay at 6! ( 2019).



In fact, over one billion hours of videos are now watched on YouTube every day with 1.9 billion monthly active logged-in users.  Of those 75% report watching YouTube on their mobile devices (Hubspot 2019) – a fact that should be kept in mind when designing YouTube content and adverts.

Useless Fact

The most watched video on YouTube is Despacito by Luis Fonsi.  Gangnam Style was the first you-tube video to be watched over a billion times.  It took five months to hit 1 billion views – in comparison to Despacito which took just over 97 days!


Moving swiftly on…

YouTube ads can be In-Stream, In-Search and In-Display and research has found that they are 84% more likely to hold attention than TV ads.  After all, who watches live TV anymore!

YouTube ads can be especially good for building brand awareness, influencing behaviour and driving customers to your website…and who doesn’t want more customers, right?!

Of course, I can’t write a blog on YouTube without mentioning the important fact that it’s owned by Google and rates very highly in terms of SEO and SERP.  Couple that with the fact that video gets up to 60% more interaction than images online and it makes Youtube a no brainer for any digital marketing strategy!

I bet you’ve been singing this in your head since I mentioned it, right?  Here you go…

#YouTube #DigitalMarketing #VideoMarketing

Karen Twomey MA BSc is a freelance Digital Marketing Consultant and delivers a part-time QQI L5 Digital Marketing course in Mallow College of Further Education and a Digital Marketing Institute Professional Diploma in Cork Training Centre.  She also provides bespoke one-to-one and group training sessions.  For more information contact

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Social Media Training Charleville


Time to improve your online skills?

We’re running a group training session in social media in Charleville E-Centre on Wednesday 15th May from 9.30am to 12.30pm. We’ll be covering the following

  • Improve Social Media Skills
  • Learn to Create Better Online Content
  • Run Social Media Marketing Campaigns
  • Improve Online Following

For more information get in touch!

Communications Hub
🏫 E Charleville Enterprise Centre
📅 Wednesday 15th May  9.30am – 12.30pm
💰 €60pp (booking essential as spaces limited 😃)
Book online at:


Social Media Training Charleville

Karen Twomey is a Digital Marketing Consultant with Communications Hub  and specialises in providing Digital Marketing and Social Media Training for businesses.  For further information Tel: 087 7642576 or email:

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